My shop policies are posted below. If you have any additional questions, please feel free to contact me.
✽ SECURE PAYMENT OPTIONS ✽
Payments are accepted with all major credit cards via Stripe.
We do not see or have access to your credit card number. Stripe notifies us that you've placed an order and we prepare to ship it without ever seeing any of your financial information.
If paying by E-check, your order will be completed and shipped once Stripe confirms that the funds are valid and the payment has cleared.
Please note: New Mexico residents will be charged state sales tax upon checkout.
✽ SHIPPING WITHIN THE UNITED STATES ✽
Once the payment clears, the item/s will ship within 3-5 days of your finalized purchase. Every effort will be made to ship even sooner, if possible.
Orders are shipped USPS First Class Mail with Delivery Tracking included. You will be emailed the tracking number to let you know your package has shipped.
USPS First Class mail is typically delivered within 3-6 days after mailing. If you need expedited shipping, please contact me PRIOR to checking out, so I can adjust the invoice to reflect your personal preferences.
►► Please confirm the shipping address you enter is correct. Packages are shipped to the address that appears on the invoice. I cannot be responsible (or issue refunds) for packages that are lost due to an incomplete or incorrect address. Buyers are responsible for any re-shipment fees for packages that are returned due to an incorrect address.
Please confirm your shipping address with Stripe, so we both can be assured that your package is being shipped to the correct address.
✽ SHIPPING OUTSIDE THE UNITED STATES ✽
The shipping charges listed are for standard USPS First Class International Shipping, which to some countries could take up to 2-3 weeks to receive your package. If you need expedited shipping, please contact me PRIOR to checking out, so I can research additional shipping options and adjust the invoice to reflect your personal preferences.
PLEASE NOTE: Following the US Customs Law, all items are declared as "Merchandise" (along with the currency value) on the customs form. The Customs declaration number will be emailed to you letting you know your package has shipped.
►► DUTIES & FEES: International buyers are responsible for paying all duties, customs charges and any fees that may apply to their specific country.
UNCOLLECTED PACKAGES: Depending upon your country, it is possible that your order may be held at your local post office for pick up rather than delivered straight to your door. Sometimes this is done because the recipient is not home when the delivery attempt was made, or when customs fees are due. Typically, the postal service will leave a notice that delivery was attempted. It is strongly encouraged for buyers to monitor the progress of their order using the tracking information provided.
Parcels that have not been collected will eventually be returned to the sender. If that is the case, once I receive the order back in its original condition, I will contact you to determine how you would like to proceed. If you wish for me to resend the package it will be necessary for you to pay a second shipping fee. Alternatively, we can cancel the transaction and issue a refund for the purchase price - minus the original shipping costs.
► Recently, the USPS enacted a new rule that uncollected packages may require a return shipping charge. Please be advised that if you don't collect your package, and it is returned to me, and I incur a reserve shipping charge - that full amount will be deducted from your refund - assuming the package is returned safely to me and all items are in their original condition. Damaged or missing items / packages are not eligible for a refund.
✽ REFUNDS, EXCHANGES ✽
My hope is that you will be delighted with your purchase. In the event you are not, I will refund the original purchase price, assuming the item/s come back in their original condition. Shipping and insurance costs are non-refundable.
► RETURN EXCEPTIONS: All sales are FINAL on items in the Jewelry Making & Craft Supply section. No refunds or exchanges on these items.
► You must notify me in advance within FOUR DAYS of receipt of your package (verifiable by delivery confirmation date) if you plan on returning an item. I will let you know if it is eligible for a refund and provide you with return shipping instructions.
► Items must be shipped back within 7 DAYS OF RECEIPT after receiving authorization that your order is eligible for a refund. After this time frame, no refunds will be accepted.
► All returns *MUST* include a delivery confirmation number as proof of mailing. Please email me the tracking number, so I will know when to expect the package. For your safety and protection, please insure the returned package, as I cannot issue a refund for an item that gets lost or damaged while in transit back to me.
► Returned items must be sent back unworn, in their original condition, and sent back with ALL packaging materials. Buyer is responsible for paying the return shipping costs.
► In accordance with the European Union Directive on Consumer Rights, customers located in EU must notify me within 14 days of receipt of package if they plan on returning an item. After this time frame, no returns will be accepted.
We value your privacy and will only use your contact information to communicate with you about your order.